Return and Refund Policy

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RETURN & REFUND POLICY 

Effective Date: 1/1/2026

At Torn & Tatter’d, every item and experience is created with care and designed to celebrate individuality. Because many of our products are customized and made specifically for each customer, our return and refund policy differs from traditional retail purchases.

CUSTOM & PERSONALIZED PRODUCTS

Due to the personalized nature of our products, all custom and personalized items are final sale.

This includes, but is not limited to:

• Custom Trucker Hats

• Personalized Apparel

• Custom Denim Jackets

• Customized Sweatshirts & Hoodies

• Made-to-Order Merchandise

• Party Creations Designed by Guests

We do not accept returns, exchanges, or offer refunds on personalized items unless the product arrives damaged or there was an error on our part.

NON-CUSTOM MERCHANDISE

Non-custom merchandise may be returned within 14 days of delivery.

To be eligible for a return:

• Item must be unworn and unused

• Item must be in original condition

• Original tags must be attached

• Proof of purchase is required

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

DAMAGED OR INCORRECT ORDERS

We strive for excellence with every order. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Order Number

• Photos of the item

• Description of the issue

Once reviewed, we will provide a replacement, store credit, or refund when appropriate.

EVENT & PARTY BOOKINGS

Deposits for parties and events are non-refundable.

If you need to reschedule your event, please contact us at least 14 days before your scheduled date.

Rescheduling requests are subject to availability.

If Torn & Tatter’d must cancel an event due to unforeseen circumstances, customers will be offered either:

• A full refund, or

• The opportunity to reschedule

CANCELLATIONS

Custom orders may not be canceled once production has begun.

If you need to request a cancellation, please contact us immediately. We will do our best to accommodate requests prior to production.

REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for refunds to appear depending on your financial institution.

CONTACT US

For questions regarding returns, refunds, exchanges, or event bookings, please contact us:

📧 info@tornandtatterd.com

Thank you for supporting Torn & Tatter’d, where creativity meets celebration and every design tells a story.